The notoriety of telecommunication companies within Ghana in
the cycle of provocation, abuse and poor services is nauseating.
Load your phone with airtime and it shall be dissipated in
seconds or simply load your phone over the night and by morning it shall vanish
leaving you at each instance wondering whom you last called and for how long
you spoke.
The coming of MTN, TIGO, Airtel, Vodaphone, etc. was hailed
as a breakthrough in Ghana’s development as their presence made information dissemination
easy contrary to the time consuming postal services.
However, the tendency of abuse and disrespect meted to
subscribers on daily bases is nauseating, making the use of mobile phones an
‘unbearable liability.'
By fetish promotions, our phones are ferociously flooded
with junk messages and needless pre-recorded auto-play phone calls; seeking
attention from customers for poor services.
The mundane “robbing Peter to pay Paul” promotions are the
order of the day, in their quest to entice unsuspecting customers to sign up to
“ghost-winner”and “never-ending” promotions.
Moreover, they jointly with the media showcase “all is well”
cheap communist media propaganda as cover up and further lure unsuspecting
customers onboard – who always get disappointed referencing the poor services
rendered.
The media understandably are tamed or compromised in
executing their societal sentinel role to avoid exclusion from adverting
packages.
An attempt to “mobile-port”
to another network may result in “jumping from frying pan into fire”, rendering
the act of porting not a panacea to the telecom mishap. To be blunt, escaping
from “a-minute-by-minute” junk messaging and needless pre-recorded auto-play
phone calls may land you to a network that deduct credit even at phone beeps –
“professional credit robbers” or one that tells you “a switched on phone” is
“out of coverage area” .
Try a call for remedy to their customer service center and
you may end up being on the phone for over an hour and where the call is answered
early, you are met with “hear-complaint-only-robots” who have no power to
remedy but to further lodge the complaint that may take forever to be remedied.
If depression is really a factor for the short life span of
Ghanaians, then, conclusively, these mobile telecommunication companies have and
are facilitating the death of many.
The National Communications Authority should up their monitoring
role and compel these communication companies to focus at providing quality
services at a rate of 99% and not the needless promotions, media propaganda and
“cursed gifts”.
~ atiemo